TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: value of good technical writing From:Emily Leavitt/Shiva Corporation <eleavitt -at- SHIVA -dot- COM> Date:Mon, 28 Apr 1997 14:02:00 EDT
Joanne wrote:
>One advantage of good documentation can be a change in the types of calls
>and amount of calls received by the people doing telephone support.
This is true and a great point.
This happened to my company! The number of calls decreased due to our
documentation. It is nice to get recognized in the company once in a while.
All the best,
Emily Leavitt'
Shiva Corporation
TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html
