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Subject:Re: What manual users want From:"Julie A. E. Tholen" <tholeja -at- ANUBIS -dot- NETWORK -dot- COM> Date:Fri, 4 Oct 1996 13:40:33 CDT
> Henry Crews
> AHC001 -at- email -dot- mot -dot- com asked:
...what [do] users of software manuals find helpful in a manual...?
No official survey here, but the feedback from our users is that they want the
following in a software manual:
Organized in task order
A detailed index
A glossary
Screen captures
General to specific
Flowcharts, graphics
Clear, concise, comman language usage
Consistancy in the manual sets and in the writing itself
Hope this helps.
Jules "Life is short. Eat dessert first"
(J.A.E. Tholen) tholeja -at- anubis -dot- network -dot- com Minneapolis, MN
