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Subject:Re: Which is first: online or paper? From:Richard G Harris <rgh -at- WORLD -dot- STD -dot- COM> Date:Mon, 4 Mar 1996 08:10:09 -0500
We did a survey about a year ago, and our user base (service engineers
with notebook computers) prefer electronic manuals. We don't write much
Windows help stuff; we generate standalone electronic service manuals. We
are also now doing a small quick reference paper manual and videotape at
product introduction (no small feat).
One company's perspective...
Dick Harris
Waters Corp.
rgh -at- world -dot- std -dot- com
