Re: Explaining what we do

Subject: Re: Explaining what we do
From: Joanna Sheldon <cjs10 -at- CORNELL -dot- EDU>
Date: Mon, 29 May 1995 18:29:31 -0400

>I am seeking assistance on how to advise a friend at a small
>software company who is having to explain to software engineers
>what it is technical writers do that makes them so valuable to
>the company.

Good tech writers are worth a lot to companies who understand marketing.

Good documentation, precisely because it is so rare (a lot of folks would
rather spend money developing the product), is often what distinguishes a
good product from a not-as-good product in the eyes of the all-important

One of the technical writer's main jobs is getting engineers and management
to consider documentation to be part of the product -- the part that speaks
to the customer.


C. Joanna Sheldon, Ph.D.
GRAPHTEX Consulting
Technical Writing, Information Design,
Translation (French, German, Italian)
cjs10 -at- cornell -dot- edu

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