Re: Request for Information on Productivity

Subject: Re: Request for Information on Productivity
From: "Brown, David W [RV]" <dwb3 -at- PO9 -dot- RV -dot- UNISYS -dot- COM>
Date: Tue, 11 Oct 1994 14:53:00 CDT

I think that measuring pages per day or pages per year does not give a
complete picture of technical writing productivity. My current employer and
previous employer both use hours per page, which is just another way to look
at pages/day or pages/year.

The problem with those measurements is that they do not measure the quality
of the product, they just measure the quantity.

I think some more useful measurements are customer feedback (surveys, etc)
and cycle time to produce the product (how long it took to complete the
manual instead of how many pages it is).

Dave Brown


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