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The following posting is from Chris Beck of Racal-Datacom, Inc. and also
a member of STC. She doesn't have access to the LISTSERV so I am posting
it for her. You can direct responses to me and I will pass them along or
you can communicate with Chris direct at address or telephone numbers at
the end of her posting...thanks
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POSTING
I am a Manager of a technical wiring department for a data communications
company. I have recently received requests from our customers to provide
our manuals in a form that they can produce their own copies. Customers
are asking these questions:
What is the cost of a camera ready copy?
What is the cost of an electronic copy (floppy diskette)?
Is there a license fee if they make their own copies?
Is there a royalty fee if they make their own copies?
Is there a maintenance fee for updated copies?
Our company would like to set up some guidelines for answering these
questions. I would like to know if other companies have set up such
guidelines and on what basis charges are based on (e.g., cost of
hard-copy manuals; print quantity; etc.). Does anyone have samples
of agreements that I can evaluate i.e., license fee agreements, royalty
fee agreements, or ongoing maintenance fee agreements. Please HELP.
Send responses to me at:
Racal-Datacom, Inc.
Attn: Chris Beck - Manager, Technical Documentation
1601 N. Harrison Parkway
Sunrise, FL 33323-2899
(305) 846-6774 or FAX (305) 846-3935
or to Ron Hart who promised to forward them to me
Thank you
____________________________________________________________________________
Ron Hart 5350 Carillon Drive
Hart and Associates, Inc. Pfafftown, North Carolina
Manager, STC Advanced Technology PIC 27040-9746
rhart -at- relito -dot- medeng -dot- wfu -dot- edu (919) 924-0404
"It is a commonplace of modern technology that problems have solutions
before there is knowledge of how they are to be solved."
John Kenneth Galbraith
The New Industrial State
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