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Hi, Nina. We do have a new writer who's been designated as lead on this digital-adoption tool; and the product manager has mentioned that the pop-ups initially installed do interfere with seeing the interface of the app. He was just following the doc manager's advice, but got a little too ambitious with it. ð Love the slo-ow-appearance approach, that capability does exist. I will pass this to the team. Thanks much.
I'd like to add my two cents worth, mostly because of all the pop-ups we see these days: Online, even using an adblocker, makes them appear all the time, all over the place. These days the cookie warnings most of all.
When starting an app I have been using for quite some time - or just -re-installed - the first thing I get are pop-ups, sometimes in a series of 3-6 showing me without asking the new features. I get the idea behind it, you mentioned it yourself: Increase ROI.
But keeping people from doing their work is not the best way to go about it.
**My suggestions for any app you may want to use: If you feel pop-ups absolutely necessary - make them a part of the margins of the screen. Nothing to distract the attention and interrupt a workflow. And not too sudden, but something 'nice and slow'. To me that seems so much more agreeable. If it's to be had at all. I can relate to that and yet, frankly: I'd rather not have any...
Another thought, too: Make it really workflow related: New features usually are implemented based on new requirements, even change requests by customers. So, for all the others, when they start doing something related - make it a 'nice and easy and slow' hint, that sort of gently makes itself known - rather than push it into the centre of the screen, hiding everything else.
And: When all is said and done, most of us are users as well as creators or writers - in one way or another.
That could help... What would *you* like - or really need?
Best of luck!
Nina
Am 17.05.2023 02:46, schrieb debora ames:
Hello, my peers. Does anyone use any of the digital-adoption platforms (Whatfix, Pendo, Walkme, etc.) for their software applications? If so (and if you don't mind):
* What mix of features (e.g., articles, video, etc.) do you think your users find most useful? (That is, how are you creating/structuring your content for ease of use and expediency?)
* Have you integrated a full-help base (like from Flare/RoboHelp, etc.) into the platformâor have you strictly created digital-platform articles/knowledge bases/videos/etc. from your full-help base (and completely scrapped your full-help base)?
* From an analytical point of view, what features (ROI-wise) have been the most successful in helping you to attract/maintain users?
My company uses Whatfix, but we're interested in whatever positive results you see regarding any digital platform you're using.
Thanks much.
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