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Re: Knowledge Base stats for a "good" number of views?
Subject:Re: Knowledge Base stats for a "good" number of views? From:Emoto <emoto1 -at- gmail -dot- com> To:TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 14 Mar 2019 16:14:01 -0400
They only notice when the documentation is bad. ;-)
Bob
On Thu, Mar 14, 2019 at 2:48 PM Robert Lauriston <robert -at- lauriston -dot- com> wrote:
>
> I know of two companies that economized by ceasing to update their docs.
>
> Neither exists today.
>
> Anyway, nobody's documentation is that good.
>
> On Thu, Mar 14, 2019 at 10:01 AM Tony Chung <tonyc -at- tonychung -dot- ca> wrote:
>
> >
> > ... When our documentation is so good that people don't need to call support,
> > does it really benefit the company to keep us around, if it means cutting
> > off their other income-generating appendages?
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