Re: Knowledge Base stats for a "good" number of views?

[Harry Anthony <harryrayban -at- gmail -dot- com>]

Nina,

I also manage the Knowledge Base for our company. We use Google Analytics
and Pardot to generate audience analytics inforgraph.

Thanks,
Harry

On Mon, Mar 11, 2019 at 11:00 PM Cardimon, Craig <ccardimon -at- m-s-g -dot- com>
wrote:

> Following. I manage the KB for my company. We use Freshdesk.
>
> Craig
>
> -----Original Message-----
> From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:
> techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
> Nina Rogers
> Sent: Monday, March 11, 2019 1:26 PM
> To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
> Subject: Knowledge Base stats for a "good" number of views?
>
> Hi, all!
>
> My company recently looked at the stats for our KB (which I manage), and
> they are not happy with them. Of the 326 articles in the KB, 91 articles
> are getting 80% of the views while 235 articles are getting 20% of the
> views.
>
> I realize there is always room for improvement in any KB, but I'm not as
> upset over these numbers as management is. We have certain features in our
> software that are rarely used, and a good portion of our articles are for
> special, uncommon use cases and legacy versions of the software--and are
> stored in a folders labeled as such. So I wouldn't expect certain articles
> to get a great number of views.
>
> I am wondering where I might find information on what would be considered
> "good" view rates for a typical KB. I'm preparing to do a large-scale
> content audit for our company, which will include the KB, and I'll be
> looking at (among other things) the views. I'd like to have something to
> compare it to--some sort of "normal" standard.
>
> Any ideas? I've Googled a bit but am not finding anything, and I'm hoping
> I'm just looking in the wrong places. Thanks!
>
> Nina
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | https://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as ccardimon -at- m-s-g -dot- com -dot- 
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications?  Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions?  Search our public
> email archives @ http://techwr-l.com/archives
> Information contained in this e-mail transmission is privileged and
> confidential. If you are not the intended recipient of this email, do not
> read, distribute or reproduce this transmission (including any
> attachments). If you have received this e-mail in error, please immediately
> notify the sender by telephone or email reply.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | https://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as harryrayban -at- gmail -dot- com -dot- 
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications?  Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions?  Search our public
> email archives @ http://techwr-l.com/archives
>


-- 
Harry Anthony
9885474340
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | https://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications?  Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions?  Search our public email archives @ http://techwr-l.com/archives