RE: Training Document Wishy-Washiness

["Stuckey, Ginger" <X2BVSHEW -at- SOUTHERNCO -dot- COM>]

Jessica,

Thank you. Very much for jogging my thinker. I believe I have a solution that will work and I feel better about. If I went with the exercise table, I'll basically be telling the users the same thing three times, video, steps overview, and exercise. I don't think I need to do it that way. Thank you very much.

Ginger Stuckey
Technical Writer
CB&A Project Management Services, LLC
Assigned to Southern Company Technical Publications
205-992-5651

-----Original Message-----
From: Weissman, Jessica R [mailto:WeissmanJR -at- state -dot- gov] 
Sent: Wednesday, April 19, 2017 2:00 PM
To: Stuckey, Ginger <X2BVSHEW -at- SOUTHERNCO -dot- COM>; TechWR-L (techwr-l -at- lists -dot- techwr-l -dot- com) <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: RE: Training Document Wishy-Washiness

Don't duplicated information needlessly.  There may be a better way than having two columns with most of the Action column entries blank, but if you duplicate information the distinction won't be easily understood and users may be lulled into thinking the actions are just steps - thus missing the important entries in the Actions  column.

Are the actions-that-are-not-steps all prerequisites that should be in place before the steps start?  Or is there some other way to reduce the confusion?

Jessica Weissman
Senior Technical Writer
ValidaTek, Inc.
Personal
UNCLASSIFIED
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications?  Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions?  Search our public email archives @ http://techwr-l.com/archives