RE: Training Document Wishy-Washiness

["Weissman, Jessica R" <WeissmanJR -at- state -dot- gov>]

Don't duplicated information needlessly.  There may be a better way than having two columns with most of the Action column entries blank, but if you duplicate information the distinction won't be easily understood and users may be lulled into thinking the actions are just steps - thus missing the important entries in the Actions  column.

Are the actions-that-are-not-steps all prerequisites that should be in place before the steps start?  Or is there some other way to reduce the confusion?

Jessica Weissman
Senior Technical Writer
ValidaTek, Inc.
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