Re: Knowledge Base

[deloaa <deloaa -at- yahoo -dot- com>]

Ginger, 

I went through this process several years ago and have the following suggestions:
* If a small group will use a knowledge base, then the technology selection is much simpler than if a large group will use it.* If the IT/networking group is likely to have opinions, get them involved sooner rather than later.* If mission critical information will be stored in the knowledge base, then having a high-end product with a support team and a contract with required turn-around times becomes defensible even if your management initially wants to low ball a documentation storage effort.

Best of luck,Amelia DeLoach


      From: "Stuckey, Ginger" <X2BVSHEW -at- SOUTHERNCO -dot- COM>
 To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> 
 Sent: Thursday, August 18, 2016 3:39 PM
 Subject: Knowledge Base
   
Hello,

I've been doing some research into knowledge bases and found some interesting options. I'm interested in experiences by other writers with knowledge bases.

What I want for the writer (not necessarily tech writer) end:

*Â Â Â Â Easy to author.

*Â Â Â Â An editing workflow or moderation.

*Â Â Â Â Doc management.

*Â Â Â Â Content management.

*Â Â Â Â Ability to create templates (by technical users) to separate content from presentation.

For the users:

*Â Â Â Â Robust search. Not sure about full-text search.

*Â Â Â Â Notification to writing team when a new topic is required.

*Â Â Â Â Notification if a topic is not complete.

*Â Â Â Â Ability to comment but not necessarily public comments.

There's probably more so feel free to make suggestions.

I've found hosted solutions (KnowledgeOwl, HelpJuice), WordPress with KB plug-ins, and installed solutions.

I really need some good experiences and bad experiences.

Thanks in advance!

Ginger Stuckey
Technical Publications - Design

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