Re: Resistance to allowing anonymous web access to online help?

[Robert Lauriston <robert -at- lauriston -dot- com>]

Mark Baker reminds me of a couple of good arguments against putting
the docs on the public web:

1. Support doesn't have to spend time monitoring Stack Exchange et al.
for customers who don't RTM.

2. Tech writers don't have to spend time doing SEO.

For the kind of complex developer software I document, those are
significant benefits. For a consumer product, those might be
outweighed by the potential pre-sales benefits.
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