TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Seeking Online Help Surveys Advice From:David Renn <daverenn08 -at- gmail -dot- com> To:Peter Neilson <neilson -at- windstream -dot- net> Date:Tue, 12 Jan 2016 10:29:57 -0500
> What matters, therefore, is not how your help system is organized, but how
> well you pages work when people come to them like this, and how well linked
> they are so they can follow the information scent were it leads.
So if this is the case, how can we survey---or perhaps better put,
analyze---our users' satisfaction, user-experience, and efficiency in
finding the information they need?
If not a survey form, then what might be some even more useful tools to
learn about our audience to provide them better content in a quicker, more
The only thing I can think of is user-testing, but that would very likely
be difficult for my team to set up. Surveys are at least cheap and easy,
albeit maybe not as accurate and truthful.
On Tue, Jan 12, 2016 at 3:59 AM, Peter Neilson <neilson -at- windstream -dot- net>
> On Mon, 11 Jan 2016 23:51:21 -0500, Janoff, Steven <
> Steven -dot- Janoff -at- hologic -dot- com> asked:
> So the holy grail is to write the perfect or ideal single page for the
>> topic you're dealing with.
> This grail is fragile. The next writer to touch the page with corrections
> may lack the ability to retain the polished jewel that you created, or even
> may be tasked with expanding it to contain material that you deliberately
> left out.
> In my experience it was the latter. The very next person on the project
> was told to single-source the help pages, and simply imported all the page
> images of the printed manual. (This was about 30 years ago.)
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
> You are currently subscribed to TECHWR-L as daverenn08 -at- gmail -dot- com -dot-
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwhirl.com/email-discussion-groups/ for more resources and
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com