Re: Seeking Online Help Surveys Advice
My company is working to put together a set of survey questions to gather
information about our online help users.
The general premise is to simply find out more about our users. That is,
who they are, what information they typically look for, what sort of
format/organization they prefer online help content to be in, what they
think of our current help, etc, etc.
For those of you who have experience with this, do you have any stories to
share about your experience or general advice? Are there any particular
questions you think are must-haves to include in surveys like this? Is
there a sort of tone or way of framing questions that yield the most
helpful results? Overall, what advice do you have that would potentially
get the best information to us provide the most relevant, meaningful,
direct, and user-friendly help content?
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
- RE: Seeking Online Help Surveys Advice, mbaker
- Re: Seeking Online Help Surveys Advice, Monique Semp
Seeking Online Help Surveys Advice: From: David Renn
Previous by Author:
Re: "test if" vs. "determine whether" - for API function descriptions ?
Next by Author: Re: Seeking Online Help Surveys Advice
Previous by Thread: Seeking Online Help Surveys Advice
Next by Thread: Re: Seeking Online Help Surveys Advice
Search our Technical Writing Archives & Magazine
Visit TechWhirl's Other Sites