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If one of you is on a Mac and the other on a PC, weird things happen. My
daughter got zinged in an online class for submitting work with yellow font
or yellow highlight. When we got screen shots of what she sent and what the
teacher got, it was obvious the MS Office compatibility was not. I think she
had to end up sending them in PDF or the teacher knew she would have to
Select All and change font to Black.
Since you are a tech writer, your own expertise may be killing you. Tech
writers tend to use all the bells and whistles in writing software as
opposed to people who just have to use it. If you set up templates, styles,
and so on, odds are your client has none of those and so it looks the way
his templates, especially the Normal template, says it should.
Like others have said, different printers cause different layouts and
appearance. You might set it for Print to PDF or Adobe PDF in the selected
printer and if he sets his the same on his end, they should look alike. This
way he can have his editable file and it will still look right. He just will
have to PDF it and print the PDF for it to stay.
If you know he is in Word 2010, then set your files to Word 2010 instead of
2013. There may be a difference between them, but you can avoid it saving in
his level. The conversion process on his end could be messing it up.
----- Original Message -----
From: "Chris Morton" <salt -dot- morton -at- gmail -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Friday, July 31, 2015 8:53 AM
Subject: Word 2010 print disparity
I created a new technical user manual for a client in Word 2013, saving it
in DOCX format. All looks as it should on my system. The DOCX was emailed
to the client.
Yesterday afternoon the client showed me his printoutâit was an abhorrent
mess! He had printed it from Word 2010.
What could be the reasons why this happened?
I suggested to the client that:
- It could be he saved my DOCX as a DOC before printing and that this
caused the corruption.
- More likely, he has incorrect printer driver installed on his system.
Other ideas?
Thanks
Chris
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