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You make some good points, but I'm not sure you're responding to what
Karl actually said.
You can do a good or bad job with any kind of docs, but writing for an
internal audience is very different from writing for mass-market
end-user customers, and from what I hear writing for regulators is
practically a different job.
On Thu, May 21, 2015 at 3:10 PM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
> My point was that it doesn't matter. The considerations that have to go into
> planning, researching and authoring documents do not change with the
> targeted audience. And neither do the considerations that have to go into
> generating the kind of content that is going to convince those who determine
> the company's budget that you are worth spending money on. Unfortunately,
> there are far too many people in our field who don't get that, because I've
> seen far too many cases of really bad documents released because they were
> "only for internal use." And somehow, these always seem to end up migrating
> to external customers anyway.
>
> Gene Kim-Eng
>
>
>
> On 5/21/2015 2:53 PM, Robert Lauriston wrote:
>>
>> To me, as generally used in tech-writer shop talk, "consumer" means
>> mass-market, as opposed to "enterprise," big corporations and the
>> like.
>
>
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