RE: Policies & Procedures Manual questions

Subject: RE: Policies & Procedures Manual questions
From: Dan Goldstein <DGoldstein -at- nuot -dot- com>
To: "TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 21 Jan 2015 08:33:36 -0500

I like having a Quality Manual that briefly states the governing regulations, standards, business needs, and heck, who knows, maybe even ethics and values. All of these are requirements. The Quality Manual describes briefly (there's that word again) how each quality procedure (output) answers specific requirements (inputs) and how the quality procedures interact. All of this is de rigueur for regulated quality systems.

-----Original Message-----
From: Gene Kim-Eng
Sent: Tuesday, January 20, 2015 6:25 PM
To: Cardimon, Craig; 'Techwr-l'
Subject: Re: Policies & Procedures Manual questions

The "justification" for a procedure is that there's a policy that requires it. Your policies need to be written in a way that makes clear to the reader that they mandate specific procedures.

The justification for a policy is "because someone said so," that someone being either your upper management, some govt regulator, your customers, the ISO or other higher power that scares the bejesus out of your company's employees.

Doc-To-Help: The Quickest Way to Author and Publish Online Help, Policy & Procedure Guides, eBooks, and more using Microsoft Word |


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Policies & Procedures Manual questions: From: Cardimon, Craig
Re: Policies & Procedures Manual questions: From: Gene Kim-Eng

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