[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars

Subject: Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars
From: "Peter Grainge" <pgforums -at- gmx -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 29 Apr 2013 19:40:20 +0100

If the problem was merged help, you would see it always so it would appear the problem is in the call. I cannot help you on that. Maybe post on the RoboHelp forum as there is someone there who may be able to help.
________________________________________

Peter Grainge
www.grainge.org


On Mon, 29 Apr 2013 14:46:04 +0100, Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com> wrote:

<<Sorry but I have never seen that reported with any version of Rh or any browser. Does this only happen when the help is called from the software?>>

Yes, it only seems to happen when help is called from the software.

Other people have reported the same problem too:

http://forums.adobe.com/message/4044559

Keith
________________________________________

Peter Grainge
www.grainge.org


On Wed, 24 Apr 2013 21:14:14 +0100, Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com> wrote:

Hello,

I'm using RoboHelp 10 to generate WebHelp. The generated WebHelp is
then attached to our application for our end users.

In our application, when the user clicks a Help button, a WebHelp
topic opens. We are using a direct call to the topic, as described by Mr.
Grainge here:

http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm

The help topic opens without the navigation pane or the toolbar.
That's
OK: the user can then click a link at the top of the page, which will
open the navigation pane and toolbar. When the user clicks the link,
the pane and toolbar do indeed appear.

However, if the user is using IE9, a strange problem occurs. In the
Help window, a "double frameset" also appears: the content for the
appropriate help topic is stacked on top of the Welcome topic! A
vertical scroll bar is also added. This problem is discussed here:

http://forums.adobe.com/message/4044559

That Adobe forum is a bit old (2011). So here are my questions:

1. Have any of you also encountered this problem?
2. Any solutions? (Other than those mentioned in the above-mentioned
Adobe forum....)

BTW, if the user is using Firefox, Chrome, or Safari, this problem
doesn't occur (at least not for us in our situation)...

Thanks for any comments!

Keith


________________________________

NOTICE:
This e-mail is intended solely for the use of the individual to whom
it is addressed and may contain information that is privileged,
confidential or otherwise exempt from disclosure. If the reader of
this e-mail is not the intended recipient or the employee or agent
responsible for delivering the message to the intended recipient, you
are hereby notified that any dissemination, distribution, or copying
of this communication is strictly prohibited. If you have received
this communication in error, please immediately notify us by replying
to the original message at the listed email address. Thank You.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
From our sponsor Doc-to-Help: Want to see a Doc-To-Help web-based Help
sample with DISQUS for user commenting?

Learn more: http://bit.ly/13xpg5n

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as pgforums -at- gmx -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources
and info.

Looking for articles on Technical Communications? Head over to our
online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our
public email archives @ http://techwr-l.com/archives


--
Using Opera's revolutionary email client: http://www.opera.com/mail/
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
From our sponsor Doc-to-Help: Want to see a Doc-To-Help web-based Help sample with DISQUS for user commenting?

Learn more: http://bit.ly/13xpg5n

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as Keith -dot- Hansen -at- opensolutions -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives

________________________________

NOTICE:
This e-mail is intended solely for the use of the individual to whom it is addressed and may contain information that is privileged, confidential or otherwise exempt from disclosure. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the original message at the listed email address. Thank You.


--
Using Opera's revolutionary email client: http://www.opera.com/mail/
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
From our sponsor Doc-to-Help: Want to see a Doc-To-Help web-based Help sample with DISQUS for user commenting?

Learn more: http://bit.ly/13xpg5n

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives

References:
Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Keith Hansen
Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Peter Grainge
RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Keith Hansen

Previous by Author: Re: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars
Next by Author: Re: ANON: Billing clients
Previous by Thread: RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars
Next by Thread: Re: Requirements for Cover of PDF

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads