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Off to the side of: Re: OK, I shut down the computer...

Subject: Off to the side of: Re: OK, I shut down the computer...
From: Peter Neilson <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 28 Apr 2011 13:02:47 -0400

On 04/28/2011 11:26 AM, John Posada wrote:

... call deflection (very common in this industry segment)

I think I now understand why those "customer-no-service" numbers put you on hold for 19 minutes, or send you to someone who does not speak understandable English, or give you a recording that tells you to look at a website when your problem is website-not-connecting. Every time a distraught customer hangs up instead of getting help, the company sees it as money not spent.

Back when there was only one phone company, all trouble reports had to go through the "611" repair-service operator. Lhord help you if you were trying to report something other than a POTS difficulty, like maybe a dedicated data line.

People who solve these problems professionally have a /different/ phone number they call, so they can get /real/ help. "Poor schumck" customers who have no other option are stuck with "customer-no-service."

Thus, John, it really doesn't matter what you tell them. They are "poor schmucks" who deserve only what they paid for, which is cheap voip.
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