Re: Concept - Task ratio

[Mike Starr <mike -at- writestarr -dot- com>]

Well sure; but I was discussing the approach that some companies take where the vital information I pointed out in my examples would be completely omitted. For many products, the *why* topics might not be necessary but for complex and powerful tools with a lot of options, they're essential.

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Mike Starr                            WriteStarr Information Services
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On 2/2/2011 2:41 PM, Gene Kim-Eng wrote:
> To understand our model range, imagine if Adobe's lowest-end Acrobat
> was a $9.95 pdfmaker that offered the user options like "low/med/high
> quality" and no other user-adjustable settings.  The help for this
> product would be rather different from the help for $450 Acrobat Pro.
>
> Gene Kim-Eng
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