Does anyone know of any groups that specialize in Customer Service/Agent call center knowledgebase writing?

Subject: Does anyone know of any groups that specialize in Customer Service/Agent call center knowledgebase writing?
From: John Posada <jposada99 -at- gmail -dot- com>
To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 28 Dec 2010 14:09:32 -0500

My writing has transitioned to internal (customer service agents) and
external (customers) knowledgebase writing for Vonage.

This is a specialized type of writing with specialized considerations.

Thanks

--
John Posada
Senior Analyst – Knowledge Management
Vonage
http://www.vonage.com/support
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