Re: Manual Project

Subject: Re: Manual Project
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: schmittl -at- students -dot- westerntc -dot- edu
Date: Tue, 12 Oct 2010 17:01:28 -0400

My Spidey Sense is tingling.

How can you work up P&P info for your client if he's not making
himself available? You need to talk to him to get the info needed for
the documentation. It's his business; you're just documenting his

On Tue, Oct 12, 2010 at 2:49 PM, <schmittl -at- students -dot- westerntc -dot- edu> wrote:
> As a tech comm student, I am compiling a "policies and procedures" manual for a small business--operating for 40 years. I have solid background info on this client; but, without direct access to any documents, how do I determine optimum outline headings and (or) content choices re: inventory? Note: The client has not implemented a business plan or any product/services/customer inventory, and he is seldom available for interviews.
> If anyone has advice for content/collecting data, I would welcome it.
> To give some context, I have included the following proposal item.
> Project PurposeThe prospective business manual will (1) serve as a first step in organizing Spotless Cleaning and (2) echo philosophies and protocol that have shaped a successful business. The segments of your business likely to be documented include products and services, customers and inventory, and equipment and labor.

Bill Swallow

Twitter: @techcommdood

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Manual Project: From: schmittl

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