Manual Project

Subject: Manual Project
From: <schmittl -at- students -dot- westerntc -dot- edu>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 12 Oct 2010 13:49:30 -0500

As a tech comm student, I am compiling a "policies and procedures" manual for a small business--operating for 40 years. I have solid background info on this client; but, without direct access to any documents, how do I determine optimum outline headings and (or) content choices re: inventory? Note: The client has not implemented a business plan or any product/services/customer inventory, and he is seldom available for interviews.
If anyone has advice for content/collecting data, I would welcome it.
To give some context, I have included the following proposal item.

Project PurposeThe prospective business manual will (1) serve as a first step in organizing Spotless Cleaning and (2) echo philosophies and protocol that have shaped a successful business. The segments of your business likely to be documented include products and services, customers and inventory, and equipment and labor.

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