Re: Nobody reviewed the manuals

Subject: Re: Nobody reviewed the manuals
From: <neilson -at- windstream -dot- net>
To: Marguerite Krupp <mkrupp128 -at- yahoo -dot- com>, Al Geist <al -dot- geist -at- geistassociates -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 10 Jun 2010 14:13:09 -0400

---- Marguerite Krupp <mkrupp128 -at- yahoo -dot- com> wrote:
> ... this or that was wrong or didn't work that way. When I investigated,
> the issues were mostly in sections that I hadn't cleaned up, but that
> had been so obscured by the bigger issues that nobody noticed them.

More than once (indeed, several times) I have been asked to provide for review only those portions of the manuals in which I made changes, sometime marked with revision bars. This is to avoid wasting effort re-reading material that has already been reviewed.

Only in the very final review, often after the product has been shipped, have there been complaints that the non-reviewed portion of the manual contained errors. And of course it was the tech writers' fault.

All this sort of stuff (including the failure to RTFM) has been known and hashed about since long before there was an internet, and perhaps before there were computers. There is a PhD in archeology out there waiting for the person who can show for certain whether anyone actually read the cuneiform tablets of Babylon before their discovery in recent times.

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Re: Nobody reviewed the manuals: From: Marguerite Krupp

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