RE: Google Chrome not working with WebHelp ?

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

On what OS were you running Chrome?
What version of Chrome?
Did you make any adjustments to Chrome's default settings, at all? 

Thanks,

 - K 

> -----Original Message-----
> From: Leonard C. Porrello [mailto:Leonard -dot- Porrello -at- SoleraTec -dot- com] 
> Sent: Wednesday, June 09, 2010 12:34 PM
> To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Google Chrome not working with WebHelp ?
> 
> I have no problems with WebHelp pages in Chrome published with Help &
> Manual and run from a DVD.
> 
> Leonard
> -----Original Message-----
> From: 
> techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- 
techwr-l.c
> om] On Behalf Of McLauchlan, Kevin
> Sent: Wednesday, June 09, 2010 8:52 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Google Chrome not working with WebHelp ?
> 
> Hey gang,
> 
> If any of you are publishing WebHelp, you might want to 
> check if you can view it in Google's Chrome browser. 
> 
> In my own case, I'm talking about WebHelp that lives 
> on a locally-inserted CD, on a local hard disk, or 
> on a network file server. I'm not talking about 
> WebHelp that's served up by a web server.
> 
> For me - and for other people on the MadCap Flare forums - 
> Chrome can display the nekkid help pages, but if the 
> navigation aids are invoked (ToC, Index, Glossary, Search, 
> etc. as we expect 99% of users to do), then the browser 
> begins loading the frames and then stops before rendering the 
> content. 
> 
> I have no trouble viewing my (local) WebHelp in:
> - Firefox 3.6.3, 
> - IE8, IE7
> - Safari 4.0.5, Safari 5.0
> - Opera 10.53 
> 
> As always, YMMV, but I'd like to hear about it if that's the case.
> 
> We assume the problem is with Chrome default settings 
> regarding security and "local zone" - WebHelp invokes 
> bits of Java to enable the nav aids, and it's that attempt 
> to load 'external' components that causes the choking), 
> but it's not clear what needs changing and how to change 
> it in Chrome interface. So, unless Google responds with 
> a fix or we find a workaround, I'm going to include a 
> readme.txt with my products that says 
> "Use a browser other than Google Chrome, to view the Help."
> 
> If somebody has already encountered this issue and 
> found the workaround, PLEASE share.   :-) 

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