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Subject:RE: Google Chrome not working with WebHelp ? From:"McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> To:"Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 9 Jun 2010 13:04:24 -0400
On what OS were you running Chrome?
What version of Chrome?
Did you make any adjustments to Chrome's default settings, at all?
> -----Original Message-----
> From: Leonard C. Porrello [mailto:Leonard -dot- Porrello -at- SoleraTec -dot- com]
> Sent: Wednesday, June 09, 2010 12:34 PM
> To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Google Chrome not working with WebHelp ?
> I have no problems with WebHelp pages in Chrome published with Help &
> Manual and run from a DVD.
> -----Original Message-----
> techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot-
> om] On Behalf Of McLauchlan, Kevin
> Sent: Wednesday, June 09, 2010 8:52 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Google Chrome not working with WebHelp ?
> Hey gang,
> If any of you are publishing WebHelp, you might want to
> check if you can view it in Google's Chrome browser.
> In my own case, I'm talking about WebHelp that lives
> on a locally-inserted CD, on a local hard disk, or
> on a network file server. I'm not talking about
> WebHelp that's served up by a web server.
> For me - and for other people on the MadCap Flare forums -
> Chrome can display the nekkid help pages, but if the
> navigation aids are invoked (ToC, Index, Glossary, Search,
> etc. as we expect 99% of users to do), then the browser
> begins loading the frames and then stops before rendering the
> I have no trouble viewing my (local) WebHelp in:
> - Firefox 3.6.3,
> - IE8, IE7
> - Safari 4.0.5, Safari 5.0
> - Opera 10.53
> As always, YMMV, but I'd like to hear about it if that's the case.
> We assume the problem is with Chrome default settings
> regarding security and "local zone" - WebHelp invokes
> bits of Java to enable the nav aids, and it's that attempt
> to load 'external' components that causes the choking),
> but it's not clear what needs changing and how to change
> it in Chrome interface. So, unless Google responds with
> a fix or we find a workaround, I'm going to include a
> readme.txt with my products that says
> "Use a browser other than Google Chrome, to view the Help."
> If somebody has already encountered this issue and
> found the workaround, PLEASE share. :-)
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