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Subject:RE: Google Chrome not working with WebHelp ? From:"Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com> To:"McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 9 Jun 2010 09:33:42 -0700
I have no problems with WebHelp pages in Chrome published with Help &
Manual and run from a DVD.
Leonard
-----Original Message-----
From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
om] On Behalf Of McLauchlan, Kevin
Sent: Wednesday, June 09, 2010 8:52 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Google Chrome not working with WebHelp ?
Hey gang,
If any of you are publishing WebHelp, you might want to
check if you can view it in Google's Chrome browser.
In my own case, I'm talking about WebHelp that lives
on a locally-inserted CD, on a local hard disk, or
on a network file server. I'm not talking about
WebHelp that's served up by a web server.
For me - and for other people on the MadCap Flare forums -
Chrome can display the nekkid help pages, but if the
navigation aids are invoked (ToC, Index, Glossary, Search,
etc. as we expect 99% of users to do), then the browser
begins loading the frames and then stops before rendering the content.
I have no trouble viewing my (local) WebHelp in:
- Firefox 3.6.3,
- IE8, IE7
- Safari 4.0.5, Safari 5.0
- Opera 10.53
As always, YMMV, but I'd like to hear about it if that's the case.
We assume the problem is with Chrome default settings
regarding security and "local zone" - WebHelp invokes
bits of Java to enable the nav aids, and it's that attempt
to load 'external' components that causes the choking),
but it's not clear what needs changing and how to change
it in Chrome interface. So, unless Google responds with
a fix or we find a workaround, I'm going to include a
readme.txt with my products that says
"Use a browser other than Google Chrome, to view the Help."
If somebody has already encountered this issue and
found the workaround, PLEASE share. :-)
Kevin McLauchlan
Senior Technical Writer
SafeNet, Inc.
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