RE: MadCap feedback privacy issue - ignore if you're not interested(was: Re: in search for better tools)

["Leonard C. Porrello" <Leonard -dot- Porrello -at- SoleraTec -dot- com>]

"'E's not pinin'! 'E's passed on! This parrot is no more! He has ceased
to be! 'E's expired and gone to meet 'is maker! 'E's a stiff! Bereft of
life, 'e rests in peace! If you hadn't nailed 'im to the perch 'e'd be
pushing up the daisies! 'Is metabolic processes are now 'istory! 'E's
off the twig! 'E's kicked the bucket, 'e's shuffled off 'is mortal coil,
run down the curtain and joined the bleedin' choir invisibile!! THIS IS
AN EX-PARROT!!"

Leonard


-----Original Message-----
From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
om] On Behalf Of Dana Worley
Sent: Monday, December 14, 2009 8:54 AM
To: TECHWR-L Writing
Subject: Re: MadCap feedback privacy issue - ignore if you're not
interested(was: Re: in search for better tools)

On Friday, December 11, 2009, Robert Lauriston wrote: 

> The privacy issue arises when a .chm generated by Flare with feedback
> enabled "phones home" with information collected about which topics
> the user viewed, which terms they searched for, and which CSH links
> they followed without first popping up an "opt-in" dialog.
> 
> This has nothing to do with Feedback Server per se. That the data is
> aggregated at the receiving end does not make it OK to collect it
> without the end user's knowledge or acquiescence.

Coming late to the party (perhaps that's a good thing), but I thought I
would point out that any 
web site using Google Analytics is collecting this same information.
True, you have to open a 
browser to get there, but if the issue is the information collected --
an not having the ability to 
opt out-- what MadCap is doing is not uncommon. 

But that's been said already :)

Many, many businesses use Google Analytics or similar tracking software.


Dana W.


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