Re: MadCap feedback privacy issue - ignore if you're not interested (was: Re: in search for better tools)

["Dana Worley" <dana -at- campbellsci -dot- com>]

On Friday, December 11, 2009, Robert Lauriston wrote: 

> The privacy issue arises when a .chm generated by Flare with feedback
> enabled "phones home" with information collected about which topics
> the user viewed, which terms they searched for, and which CSH links
> they followed without first popping up an "opt-in" dialog.
> 
> This has nothing to do with Feedback Server per se. That the data is
> aggregated at the receiving end does not make it OK to collect it
> without the end user's knowledge or acquiescence.

Coming late to the party (perhaps that's a good thing), but I thought I would point out that any 
web site using Google Analytics is collecting this same information. True, you have to open a 
browser to get there, but if the issue is the information collected -- an not having the ability to 
opt out-- what MadCap is doing is not uncommon. 

But that's been said already :)

Many, many businesses use Google Analytics or similar tracking software. 

Dana W.

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc. 
Microsoft MVP, Windows Help

www.jestersbaubles.etsy.com

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