RE: in search for better tools

["Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>]

I never said that you were confusing the issue. I said that there was
confusion because you and Robert were both correctly describing the
user, but not the same user. I didn't blame anyone for this.

> -----Original Message-----
> From: Sharon Burton 
> Sent: Wednesday, December 09, 2009 5:15 PM
> To: 'Combs, Richard'; Dan Goldstein; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: in search for better tools
> 
> I take issue that I've been confusing the issue. I have not 
> "obfuscated, denied that there are such issues, and played 
> the "everybody does it" game (the false web server analogy)". 
> (For what it's worth, I'm a contractor with MadCap, not an 
> employee and this discussion is eating my available hours for 
> the month)
> 
> I've been quite clear what I knew and what I don't know. I've 
> been clear that Feedback is a separate product and that you 
> the author should make sure you follow any and all local 
> laws. I've been saying if and only if all morning about the 2 
> products. 
> 
> MadCap is not responsible for making sure you do your due 
> diligence and follow any and all local laws for a help system 
> you develop and deploy. I would be outraged if my tool even 
> thought about doing that for me. Just like you can't expect 
> your content creation tool to stop you from plagiarizing other 
> work. You need to be aware of that and not do that. 
> 
> It's up to the professional content developer to make sure 
> they are not violating laws, contracts, etc, when they use any tool. 
> 
> 
> sharon
> 
> Sharon Burton
> MadCap Software Product Consultant
> Managing your content, one topic at a time
> www.anthrobytes.com
> 951-369-8590
> IM: sharonvburton -at- yahoo -dot- com
> Twitter: sharonburton
> 
> 
> -----Original Message-----
> From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Combs, Richard
> Sent: Wednesday, December 09, 2009 2:06 PM
> To: Dan Goldstein; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: in search for better tools
> 
> Dan Goldstein wrote:
>  
> > Perhaps part of the confusion here is that we're talking about two
> > different users.
> > 
> > Sharon correctly points out that the Flare user (the MadCap 
> customer)
> > has the option of turning off the feedback feature when the Help is
> > created.
> > 
> > Robert correctly points out that the user of the Help 
> created by Flare
> > (the MadCap customer's customer) has no such option, or 
> even awareness
> > that the feature exists.
> > 
> > This sounds like a good reason for the Flare user not to enable the
> > feature, but I hardly think it calls MadCap's ethics into question.
> 
> I completely agree that the ethical burden is on the MadCap 
> customer --
> especially considering what Fred said about Feedback (which 
> was news to
> me; earlier discussions led me to believe that it was a feature you
> could enable in Flare). And I understand there are legitimate uses for
> this kind of capability, like those Sharon mentioned. 
> 
> I'd have no problem with MadCap if they clearly and forthrightly laid
> out the ethical and legal considerations that their customers 
> should be
> aware of in deciding when and how to deploy Feedback. But instead,
> they've obfuscated, denied that there are such issues, and played the
> "everybody does it" game (the false web server analogy). 
> 
> It may be unwitting, but they're in effect encouraging their customers
> to use Feedback improperly. 
> 

This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited.  If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter.  Thank you.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author, 
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/ 

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing -- 
generate 8 different formats and as many different versions as you need 
from just one project. Fast and intuitive.  http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info. 

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat