RE: in search for better tools

Subject: RE: in search for better tools
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 9 Dec 2009 13:59:37 -0800

But your main point is that Flare developed Feedback enabled help systems
are "spying" on users. And that this is a *bad thing*. Others have presented
use cases where "spying" is entirely reasonable and helpful to the
organization as a whole and the docs mandate specifically.

Again, if Feedback does not suit your specific needs, then please don't use
it - it's all going to end in tears for you. But for the people who do need
the features and it meets their needs, it's a great tool.

There's no "know better" here. If I sold you a hammer and you use it to put
your contact lenses in with the predictable results, I'm in no way
responsible for your behavior. The hammer was the wrong tool for that use
case.


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Robert Lauriston
Sent: Wednesday, December 09, 2009 1:11 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: in search for better tools

What I said was, "Flare's feature for tracking help system usage
sending the log back to the software vendor does not get an opt-in
from the user, or even inform the user that it is doing that. Sure,
you can work around that by not using the feedback feature, but a
company making development tools for the corporate market should know
better."

I didn't intend to suggest that the feedback feature is on by default.
It's an extra-cost add-on. That's irrelevant to my main point, which
is that MadCap should know better.

On Wed, Dec 9, 2009 at 12:30 PM, Connie Giordano
<connie -at- therightwordz -dot- com> wrote:
> Robert, It's more because you refuse to listen to what Sharon is saying.
> Flare does NOT automatically enable the Feedback feature, you must
implement
> it. If it was automatic you would have a legitimate concern. ...
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing
--
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as sharon -at- anthrobytes -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit
http://lists.techwr-l.com/mailman/options/techwr-l/sharon%40anthrobytes.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Connie Giordano
Re: in search for better tools: From: Robert Lauriston

Previous by Author: RE: in search for better tools
Next by Author: RE: in search for better tools
Previous by Thread: RE: in search for better tools
Next by Thread: Re: in search for better tools


What this post helpful? Share it with friends and colleagues:


Sponsored Ads