RE: Bad Documentation and Linux

["Jon Leer" <jleer -at- leertech -dot- net>]

Of course I am generalizing. 

Yes, I am referring to customer documentation.

Documentation meant for internal or developer use is typically better
supported. Ideally, I'd prefer to do 100% documentation for that target
audience.

And while you're at how about management giving me a budget? When it comes
to dealing with upper management it downs to cost first, and ROI second.

Jon Leer
Leer Technical Communications
Bedford, NH
603-315-4029
jleer -at- leertech -dot- net
http://www.leertech.net
 
Technical and Business Communication Consulting:
Technical - Manuals to Online Help
Business - Marketing Communication
Content Management - Knowledge Base Development and User Experience
 

> -----Original Message-----
> From: techwr-l-bounces+jleer=leertech -dot- net -at- lists -dot- techwr-l -dot- com 
> [mailto:techwr-l-bounces+jleer=leertech -dot- net -at- lists -dot- techwr-l -dot- com
] On Behalf Of Dan Goldstein
> Sent: Monday, December 07, 2009 8:48 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Bad Documentation and Linux
> 
> You're assuming that all documentation is intended for 
> customers. Most of the documentation that I produce is 
> intended for my fellow employees, including my managers. The 
> managers are trained in the documented procedures, and are 
> personally responsible for their implementation.
> 
> > -----Original Message-----
> > From: Jon Leer
> > Sent: Monday, December 07, 2009 8:40 AM
> > To: 'Robert Lauriston'; TECHWR-L
> > Subject: RE: Bad Documentation and Linux
> > 
> > Let's face. The only reason for documentation is because customers 
> > demand it. Managers want it to be accurate, but they 
> certainly could 
> > care less how it gets done, and will never look at it themselves.
> > 
> 
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Are you looking for one documentation tool that does it all? Author, 
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/ 

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing -- 
generate 8 different formats and as many different versions as you need 
from just one project. Fast and intuitive.  http://www.helpandmanual.com/

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