Re: Narrative Technical Writing

[voxwoman <voxwoman -at- gmail -dot- com>]

Not too many. What I see happening is that someone figures it out and then
posts instructions to their FB friends. These instructions get reposted in a
viral fashion.

Google Wave is using instructional videos, which I'd rather be reading
instead of watching/listening. But I suppose for an increasingly illiterate
society, videos are a better way to go. ("Illiterate" in the sense that
people actively avoid having to read a lot of text - which is what I see in
the current crop of teenagers that I'm exposed to). They could benefit from
a glossary, as they are using "wave" and "blip" (and other terms) in new and
not contextually comprehensible ways.

-Wendy

On Tue, Nov 3, 2009 at 1:39 PM, Robert Lauriston <robert -at- lauriston -dot- com>wrote:

> How many users can figure out how to configure Facebook "Friend Lists"
> and privacy settings so as to share different information with
> friends, family, and professional contacts without consulting some
> extra-Facebook documentation? How many can figure it out even then?
>
> I just documented a purchasing application based on a subset of Oracle
> Financials. I did write a one-page cheat sheet for end users, but it
> took more like 25 pages to cover all the tasks four groups of users
> with different privileges regularly have to perform.
>
> On Tue, Nov 3, 2009 at 10:14 AM, Janoff, Steve
> <Steve -dot- Janoff2 -at- teradata -dot- com> wrote:
> > ... Web applications are becoming so easy to use, the eventual "help"
> might
> > be a 1-page cheat sheet. ...
> >
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author, 
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Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/ 

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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