Re: Ever seen a service level agreement for a tech pubs department?

[Milan Davidovic <milan -dot- lists -at- gmail -dot- com>]

On Wed, Feb 11, 2009 at 7:49 AM, McLauchlan, Kevin
<Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> It all depends on your industry. Probably aircraft- and medicine-related
> industries have some strict standards in that regard, and therefore the
> companies budget for the implied additional overhead.

The industry where I'm watching this starting to happen is just such
an industry. But I'm interested in any first-hand (or second-hand)
accounts of developing or working under an SLA, regardless of
industry.

The advice is welcome too, of course. But if anyone has a good
narrative, I'm all ears, er, eyes...

Thanks all.

-- 
Milan Davidovic
http://altmilan.blogspot.com
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