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Subject:RE: A doozy even for Word (Joe Armstrong) From:quills -at- airmail -dot- net To:Paul Hanson <phanson -at- Quintrex -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Fri, 31 Oct 2008 14:50:32 -0500
And this rather indicates that they didn't understand when they made
the change how drastic and counter-intuitive it was. Not having
ADEQUATE documentation for a major GUI change like this is disastrous.
The Word debacle is a prime example of poor user documentation. A
rather pointed lesson for all technical writers.
Scott
At 2:08 PM -0500 10/31/08, Paul Hanson wrote:
>I'm truly sorry you have been frustrated with the Office 2007 UI.
>I've been using their 'roadmap to the kitchen' <reposted again
>http://tinyurl.com/y85r6y for your convenience> and it has helped me
>immensely. Their roadmap tells me what drawers to look in for what I
>need.
>
>How long have you been using Word 2007?
>
>Paul
>
>-----Original Message-----
>From: voxwoman
><snip>
>My analogy for Word 2007 is that it's like having someone come in and clean
>your kitchen, and they took it upon themselves to rearrange all the
>cupboards. Everything looks great, but nothing is where you put it. So, when
>you need the tablespoon, or a saucepan, you have to open every single drawer
>and cabinet to find it. You know it's there, but you don't know where it is
>anymore. It's highly frustrating.
></snip>
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