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Subject:RE: Why didn't they ask US for help??? From:"Connie Giordano" <connie -at- therightwordz -dot- com> To:"'Downing, David'" <DavidDowning -at- users -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 25 Aug 2008 12:35:23 -0400
Perhaps your IT department already knows that your manager didn't want to
be involved, and so didn't bother to ask. Could be an office politics
situation that you might not even be aware of. Or if you have no process for
handling internal work requests, they might never have even thought of it.
The question is why haven't you, or someone in your department asked IT why
they didn't come to your for help? The answer could be very eye-opening.
Regards
Connie Giordano
-----Original Message-----
From: techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Downing, David
Sent: Monday, August 25, 2008 11:20 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Why didn't they ask US for help???
Our email is in the process of being "migrated" from one email system to
another, and we've been given instructions for what to do to get
ourselves set up properly on the new system. But a number of people --
myself included -- need to call upon someone to walk us through the
procedure, because he instructions weren't written very well.
Specifically, they didn't give us enough information. We were told to
run a particular program and follow the instructions on the screen, but
not what to ever at various prompts.
Now the thing is, we have a documentation department here who knows how
to write instructions. That's the department I work in. Since the system
administrators knew we were here, why didn't they ask us for help
writing the instructions. My manager says he wouldn't have wanted to get
involved with that, and maybe I wouldn't have either, but I would have
wanted to be wanted. It would have been nice if they'd at least thought
of asking us, and I'm wondering why they didn't.
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ComponentOne Doc-To-Help gives you everything you need to author and
publish quality Help, Web, and print content. Perfect for technical
authors, developers, and policy writers. Download a FREE trial. http://www.componentone.com/DocToHelp/
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
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