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Are we talking about documentation requiring custom
work? If your company provides this for prospective
customers, then it's pre-sales advertising/marketing
material and I can't think of anything else to call it
except "cost of doing business."
Gene Kim-Eng
----- Original Message -----
From: "Erika Yanovich" <ERIKA_y -at- rad -dot- com>
> I'm interested to find out whether the companies you work for charge for
> specific (not off-the shelf) docs provided to clients before they buy
> the products. What happens if the clients get the docs and then don't
> buy anything? Is this included in the cost of doing business? What about
> other services they ask for before they buy?
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