Re: Writing Corrective Actions for customers?

Subject: Re: Writing Corrective Actions for customers?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, "Yves Jeaurond" <jingting -at- rogers -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 22 Apr 2008 08:13:30 -0700

I don't see how this would be any different from writing any
other document. Or should we segue into a discussion about
how many technical writers are working on documents that
are potential liability timebombs for their companies/clients
because they never get vetted by marketing, customer service,
safety or legal reviewers?

Gene Kim-Eng



----- Original Message -----
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>

> It's just a skill with words like many other kinds of writing.
> You learn by doing, if you have the aptitude.
> You survive to keep doing it (in potentially litigious circumstances) by
> being careful to learn the political and other ramifications, and by
> /s/p/r/e/a/d/i/n/g/ /t/h/e/ /b/l/a/m/e/ involving other people in the
> drafting and reviewing of the document. People who have achieved higher
> office in the company, and people who frequently deal with customers,
> are likely to see potential pitfalls in how you word things, certain
> admissions that you might make, certain statements that you might make
> that could be construed as promises to perform something-or-other. They
> can help devise the wording and also help devise lists of things to
> avoid saying in such letters.
>
> So, you involve as many of them as possible when you create the initial
> template(s). You set up the procedure for using the template to include
> a check of outgoing letters (or other such docs) by somebody with a
> political or legal eye and enhanced situational awareness.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


Follow-Ups:

References:
Re: Writing Corrective Actions for customers?: From: Gene Kim-Eng
Re: Writing Corrective Actions for customers?: From: Yves Jeaurond
RE: Writing Corrective Actions for customers?: From: McLauchlan, Kevin

Previous by Author: Re: Writing Corrective Actions for customers?
Next by Author: Re: Writing Corrective Actions for customers?
Previous by Thread: RE: Writing Corrective Actions for customers?
Next by Thread: Liability and oversights (was RE: Writing Corrective Actions for customers?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads