Re: Writing Corrective Actions for customers?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

I don't see how this would be any different from writing any
other document.  Or should we segue into a discussion about
how many technical writers are working on documents that
are potential liability timebombs for their companies/clients
because they never get vetted by marketing, customer service,
safety or legal reviewers?

Gene Kim-Eng



----- Original Message ----- 
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
 
> It's just a skill with words like many other kinds of writing. 
> You learn by doing, if you have the aptitude.
> You survive to keep doing it (in potentially litigious circumstances) by
> being careful to learn the political and other ramifications, and by
> /s/p/r/e/a/d/i/n/g/ /t/h/e/ /b/l/a/m/e/ involving other people in the
> drafting and reviewing of the document. People who have achieved higher
> office in the company, and people who frequently deal with customers,
> are likely to see potential pitfalls in how you word things, certain
> admissions that you might make, certain statements that you might make
> that could be construed as promises to perform something-or-other.  They
> can help devise the wording and also help devise lists of things to
> avoid saying in such letters.
> 
> So, you involve as many of them as possible when you create the initial
> template(s). You set up the procedure for using the template to include
> a check of outgoing letters (or other such docs) by somebody with a
> political or legal eye and enhanced situational awareness.

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