RE: Writing Corrective Actions for customers?

Subject: RE: Writing Corrective Actions for customers?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Yves Jeaurond" <jingting -at- rogers -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 22 Apr 2008 10:55:05 -0400


Yves Jeaurond wondered:
> For specialized tasks like letter-writing, would a specialist still
> have the upper hand?

It's just a skill with words like many other kinds of writing.
You learn by doing, if you have the aptitude.
You survive to keep doing it (in potentially litigious circumstances) by
being careful to learn the political and other ramifications, and by
/s/p/r/e/a/d/i/n/g/ /t/h/e/ /b/l/a/m/e/ involving other people in the
drafting and reviewing of the document. People who have achieved higher
office in the company, and people who frequently deal with customers,
are likely to see potential pitfalls in how you word things, certain
admissions that you might make, certain statements that you might make
that could be construed as promises to perform something-or-other. They
can help devise the wording and also help devise lists of things to
avoid saying in such letters.

So, you involve as many of them as possible when you create the initial
template(s). You set up the procedure for using the template to include
a check of outgoing letters (or other such docs) by somebody with a
political or legal eye and enhanced situational awareness.

Kevin
The information contained in this electronic mail transmission
may be privileged and confidential, and therefore, protected
from disclosure. If you have received this communication in
error, please notify us immediately by replying to this
message and deleting it from your computer without copying
or disclosing it.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


Follow-Ups:

References:
Re: Writing Corrective Actions for customers?: From: Gene Kim-Eng
Re: Writing Corrective Actions for customers?: From: Yves Jeaurond

Previous by Author: RE: SOMEbody reads...
Next by Author: Liability and oversights (was RE: Writing Corrective Actions for customers?
Previous by Thread: Re: Writing Corrective Actions for customers?
Next by Thread: Re: Writing Corrective Actions for customers?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads