Re: Compare and Contrast Doc Group Performance -- What's aWorld-Class Doc Group Look Like?

["Edwin Skau" <eddy -dot- skau -at- gmail -dot- com>]

To do that, you'd have to eliminate a whole bunch of variables to isolate
the impact of user documentation, identify causal factors and then compare
that. And the chances are that we'd still be dealing with apples and pears,
if not oranges.

Eliminating the bunch of variables could start of a small war between
departments, because they're probably making overlapping claims already.

Edwin


On Wed, Mar 12, 2008 at 6:53 PM, John Rosberg <jrosberg -at- interwoven -dot- com>
wrote:

> All -- thanks for your thoughtful and informative answers -- I
> appreciate them greatly, as I'm sure that you are all, like me,
> presented with plenty to do every day.
>
> While many of your suggestions would be of great use in judging our
> performance within the context of our own company, with one exception
> (the tracking of Doc bugs, which we do), no one seemed to have an idea
> of how to compare two doc organizations -- that is, how does HP's doc
> team performance compare to that of Sun? (entirely hypothetical and
> arbitrary choices of company names, pleas insert and honor all
> appropriate Trade and Service marks).
>
> Back to the books (and web) for me! ;-}
>
> Again, thanks for your assistance!
>
> rosberg
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Help & Manual is the most powerful authoring tool for technical
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