End User Manual and SharePoint Wiki

Subject: End User Manual and SharePoint Wiki
From: "Jim Barrow" <vrfour -at- verizon -dot- net>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 07 Dec 2007 07:17:37 -0800

Good morning, folks!

The following is true and correct. Only the names have been changed to
protect the sane. I'm posting this to get some feedback (I'm looking at
you, Gene ;^)

My Technical Publications group is starting on the end user documentation
for a large ERP project (we've completed the "as is" documentation and this
is posted on our SharePoint site).

The geniuses in upper-management have learned what a wiki is, and they've
decided that the TechPubs group should post the end-user documentation to a
SharePoint wiki as it is written. The purpose of this is to allow the
end-users to edit our material. Here's what I see as the main sticking
points with this:

1. The software application has not been completely developed yet, and the
end-users have never seen a prototype. If they have no benchmark against
which to measure the documentation, and we're handling the formatting and
spellchecking, what value could this add?

2. We have 3000 end-users. If even a fraction of this group made edits, how
could these be effectively maintained, validated and incorporated into the
documentation?

3. We're writing the help files in RoboHelp and our deadline is unbelievably
tight. How can we possibly write, review and edit the documents that we pass
around within the department *and* maintain edits from ~3000 pseudo-editors?

Believe me when I say that ANY feedback is much appreciated. I've been
chosen to build a case against what the TechPubs group sees as a complete
waste of time.

Thanks,

Jim

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


Follow-Ups:

References:
RE: Software Bug Databases: From: Ben

Previous by Author: Techsmith (SnagIt's maker) is now offering free video capture software Jing
Next by Author: Framemaker and RoboHelp
Previous by Thread: RE: Software Bug Databases
Next by Thread: Re: End User Manual and SharePoint Wiki


What this post helpful? Share it with friends and colleagues:


Sponsored Ads