Re: Examples

Subject: Re: Examples
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 28 Jul 2007 14:27:58 -0700

The scary parts of your original post are:

"He also said he wants the user docs to explain to the
user everything that can possibly be explained about
the software. It should not only tell users how to employ
the system, but also answer any questions they might
have about how and why it works."

Software users always seem to be remarkable in their
ability to ask questions that nobody thought anyone
might ask, and to attempt to make software do things
it wasn't intended to do and then get huffy when you're
not able to tell them how to do it.

and

"it has to be designed so the actions of users are in
accordance with FAA regulations."

FAA regs are about safety through consistent
and compliant operation. Any resemblance between
ATA-compliant procedures and documents that answer
all possible user questions is purely coincidental.

Gene Kim-Eng


----- Original Message -----
From: "Keith Hood" <klhra -at- yahoo -dot- com>

> And I am pretty sure making the stuff live up to his
> expectations should be possible.
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References:
Re: Examples: From: Keith Hood

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