Re: This too is technical communication

[Chris Borokowski <athloi -at- yahoo -dot- com>]

I think the "aha" moment is on the tip of their
tongues, but without a clear option offered by a third
party, they don't know what to do. Would you as a
manager say "our documentation is losing us repeat
customers" if you didn't have a clear path to fixing
it, like hiring a certified consultant or IBM expert?

That's what we're addressing. They know, and those
that don't won't be of benefit to anyone's writing
career at this time.

--- Kevin Amery <kevindamery -at- gmail -dot- com> wrote:

> In order for that to lead to a refusal to accept
> poor documentation,
> though, the companies involved have to *recognize*
> that the quality of
> their docs is having an affect on their bottom line.
> It's that "aha"
> moment that I don't see happening.

User Interface design blog
http://user-advocacy.blogspot.com/
Code::Design::UI::Consulting
http://www.dionysius.com/


       
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