Documentation Request Metrics

["James Barrow" <vrfour -at- verizon -dot- net>]

Morning all,

I'm all but finished developing my Documentation Request procedure that I
previously mentioned (this is needed since I am supporting several
departments that will say that they're project takes priority).

I've written the policy and procedure, but I need something objective to
measure a request's priority.  My idea was something along these lines:

Go Live Date

1 week = 5 points

4 weeks = 3 points

Test Environment set up = 1 point
Not set up = -1 point

You get the idea.  This way I can show the requester and my boss how a
request was weighted, and thus placed in the Documentation Request Queue.

Another list member remembered that JoAnn T. Hackos created something like
this in her book Managing Your Documentation Projects.  I'm fairly certain
that I own this book, but it's still packed away with my other books (think
final scene in Raiders of the Lost Ark):

<http://www.amazon.com/Managing-Documentation-Projects-JoAnn-Hackos/dp/04715
90991>

I'm just looking for that metric.  That table that I can configure as a
filter to prioritize documentation projects.  If anyone has this at their
fingertips, I'd appreciate taking a look at it.

Thanks,

Jim

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