[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Release notes, customer support and product managers

Subject: Re: Release notes, customer support and product managers
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Carrie Baker" <carriebak -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 11 Jan 2007 08:03:25 -0800

You need to find out whether the customer support manager's statement that he had final approval of the release notes is
official or just his opinion. If it is official, than "as far as you
are concerned" is irrelevant, and and if they and the product managers disagree you (or your manager) need to get them together so they can duke it out. If one of these people *is* your manager, that person needs to grow a spine, take on the other and get him off your back.

Gene Kim-Eng




----- Original Message ----- From: "Carrie Baker" <carriebak -at- gmail -dot- com>

I feel that the Release notes turned into a free for all. As far as I
am concerned the Product Managers have final approval for this
document. I can't take comments from all and sundry. What do you
suggest I do to prevent this happening next time?

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help format plus PDF, HTML and more. Flexible, precise, and efficient content delivery. Try it today! http://www.webworks.com/techwr-l

Create HTML or Microsoft Word content and convert to Help file formats or printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.

References:
Release notes, customer support and product managers: From: Carrie Baker

Previous by Author: Re: newsletter approaches
Next by Author: Re: Documenting the user interface--unnecessary features?
Previous by Thread: Re: Release notes, customer support and product managers
Next by Thread: Re: Release notes, customer support and product managers

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads