Re: Thinking like a user, or sticking to tried and true?

[<neilson -at- windstream -dot- net>]

Michael Harris suggested:
> consider creating a version as a small, hard-plastic
> card, or even thick card-stock that can be easily
> printed on a laser printer, which the technician can
> carry in his or her pocket.

Make sure it actually fits into pockets without having
to be folded or jammed in. Don't rely on just your
own shirts. The old IBM Green Card (yellow the last
time I saw one) was made to fit in the inner pocket of
a suit jacket, and was too big for a shirt. The late
Alexis Belash, a technical writer at Teradyne about
35 years ago, went out and measured shirt pockets at
stores. The cards were very popular, and we used the
identical size some years later at Prime Computer.


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