Re: Map documentation - tell them what they need to know and why

Subject: Re: Map documentation - tell them what they need to know and why
From: Lori Olcott <lori_olcott -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 7 Dec 2006 12:41:08 -0800 (PST)

Yes, yes, yes! My husband loves the Aliens series of movies. I enjoy
them too, but I cannot watch the scene in "Aliens" when the Marines are
about to make first contact with the beasties. The LT gives the order
"Don't use bullets" but almost consciously decides not to say "... because
you're under a nuclear core and you don't want to pierce the shielding."
As expected, chaos ensues.

If a user knows what they're trying to avoid, they're better equipped to
deal with a situation that isn't explicitly addressed in the documentation
that might seem to warrant the action you don't want them to do.

Lori

> In this light, the correct way to instruct someone NOT to do something
> is to show the undesirable consequences of doing it.



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References:
Re: Map documentation (was CNET Editor Death Caused byaTechnicalCommunication Mistake?): From: Ned Bedinger

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