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The first thing to consider is where you want to be one, two, or five years from now with your documentation. I think moving away from Word is a good idea since you're already experiencing the wonderful crashing feature that it has when you start to get more complex documents.
Do you ever plan to move your content into regular XML or DITA XML? What about a content management system? If so, those should figure into your plans before you make any kind of switch. You could still choose to use Frame (Structured Frame if you're going to XML), or you could choose to move to an XML-authoring package like XMetal.
If you have to make a decision NOW, with what you are describing, I would say to use FrameMaker. I suggest going through some training for it to bring you up to speed quickly. The three days invested in that will save you considerable time later on. You can also use the Framers list @ www.frameusers.com as a great reference and help source.
Hope that helps.
Carla
cmartinek|zebra|com
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