Re: MadCap Nightmare

Subject: Re: MadCap Nightmare
From: "T.W. Smith" <techwordsmith -at- gmail -dot- com>
To: "Donald H. White" <trlbldr -at- comcast -dot- net>
Date: Thu, 10 Aug 2006 14:51:07 -0400

What, in the ranter's post, tells you that they understand what they are

For example, I look at their stated desire to hand-edit HTML and think this
person has the wrong tool and doesn't know it.

Additionally, I look at the reference to hundreds of extra files and think,
since this person has never created online help before, they have no
previous experience with HTML-based help and its baggage, particularly Java-
and JavaScript-enabled cross-browser, cross-platform stuff, that's
additionally designed for some localisation. So I ask, are this person's
expectations reasonable?

Finally, if you chose to invest your production environment in a version 1
software product, well, then ... things could be a little rougher than you'd
expect with a mature product. Right?

On 8/10/06, Donald H. White <trlbldr -at- comcast -dot- net> wrote:

Besides, the onus is NOT on the licensed user to fix problems. Rather, the
vendor should. A bug or two, that's pretty normal. Buggy? That's not. So,
doesn't matter to me whether the anonymous messenger has ever e-mailed or
called MadCap.

With all due respect, this technical writer states they have no help
authoring experience. This version-1 help author was in for a learning curve
anyway. Beyond an emotional release, I don't find the rant useful to our
community, the ranter, or the software manufacturer.


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Re: MadCap Nightmare: From: Al Geist
RE: MadCap Nightmare: From: Donald H. White

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