Re: MadCap Nightmare

Subject: Re: MadCap Nightmare
From: Al Geist <al -dot- geist -at- geistassociates -dot- com>
To: "Donald H. White" <trlbldr -at- comcast -dot- net>
Date: Thu, 10 Aug 2006 13:14:57 -0400

You're absolutely right in saying that everyone has an agenda, but the piece missing from the rant was the ranter never said he/she talked with MadCap about the problem. It is also interesting that other users of Flare have not experienced the same problems. I imagine a good percentage of use who are using or have used RoboHelp could provide the same rant, but our rant would include RoboHelp's notoriously poor customer service.


Donald H. White wrote:

Gee, this is interesting. A fellow tech writer finds problems with a new
software application. Same person advises other tech writers of the things
she/he has found. Result: we ask the messenger what he/she has done to fix
the problems.

I thought software vendors would run their software through a QC process,
even though my experience has indicated over the years that a company's QC
"process" may be, well, less than effective. Nonetheless, if something
doesn't work, it doesn't work. I've spent a lot of my time -- more than I
should -- letting companies like Symantec, Adobe, and Dell know of problems
I've encountered. If they replied, they wanted me to fix the problem or
perform some really time- and labor-intensive effort to make their software

I don't own the software. I'm only a licensee. And, the software doesn't
require a programmer to use it, supposedly. So, why can't a vendor sell and
support its products?

As for Anonymous, I believe that she/he did have an "agenda:" to let those
on this list know about his/her experience with Flare. What's the concern
over an agenda? Each of us has an agenda: pay the mortgage, wake up in the
morning, drink coffee, etc.


Al Geist
Technical Writing, Online Help, Marketing Collateral, Web Design, Award Winning Videos, Professional Photography
Voice/Msg: 802-658-3140

Cell: 802-578-3964
E-mail: al -dot- geist -at- geistassociates -dot- com <mailto:al -dot- geist -at- geistassociates -dot- com>
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RE: MadCap Nightmare: From: Donald H. White

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